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Policy

Fair Usage Policy

Last updated: August 9, 2026

Every paid FormAI plan advertises unlimited responses, seats, and workspaces — and we mean it for the vast majority of accounts. We don't publish hard caps, and we'll never silently throttle your account or pause delivery of your responses.

A very small number of accounts generate usage far beyond what's typical for their plan. When that pattern is sustained — not a one-off spike — we'll simply reach out to talk through a plan sized to your real-world usage. Paid plans carry substantially more headroom than Free.

One subscription, one organization

A FormAI subscription covers a single organization. Sharing one subscription across multiple organizations, brands, or clients isn't covered by this policy — agencies and resellers should reach out about an Enterprise plan with multi-tenant entitlements.

AI creditsare separate from fair usage: each plan includes a monthly AI-credit allowance that resets at the start of the month. When it's used up, AI generation pauses until the reset; your forms keep collecting responses normally.

Questions

Email [email protected] and we'll help you find the right plan — including if you're evaluating FormAI for a high-volume use case before signing up.

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